OPEN
Two desks face away from eachother, each spotlit, on a dark stage. In one desk is a young woman, the other a young man.
PHONE RINGS
Woman, in Southern Accent
Hello this is Cindy with AT&T Wireless Customer Service how can I be of help to you today?
Man
Yeah I just got a new cell phone and I was looking to upgrade my data plan..
Woman
Well alright I can definitely help you with that. Let me first just get some information from you so I can identify your account. And with who am I speaking?
Man
My name is Rodney Coxwell
Woman
Alright, and thats c-o-c..
Man
No, with an X. C-o-x-well
Woman
Alright, I'm sorry about that. And the last four digits of your social security Mr. Coxwell?
Man
Those are 4525
Woman
Great and give me one second to just get my computer up to speed here. And how is your day going Mr. Coxwell?
Man
My day went really well thank you, just about finished here. And yours? It sounds like maybe you're not here in California.
Woman
Well thats right, I'm actually in South Carolina right now where it's just about going on 1am..
Man
Goodness. And I thought I was feeling tired
Woman
(laughs) Oh I dont mind, I really am kind of a night owl. Okay Mr Coxwell so I have your account pulled up here and it shows you're enrolled in our 200 megabyte/month data plan right now. And how much were you looking to upgrade to?
Man
I'd like to bump up to like, 2 gigabytes. Somewhere around there. Do you have a plan like that?
Woman
Yes sir we do, we're actually offering enrollment into our 2GB data plan for only $30/month which is only $15 dollars more than you're paying right now but you'd be getting more than 10 times the data available to you. You see, two gigabytes comes out to 2,048 megabytes which is quite a bit more than 200.
Man
Yes that sounds perfect, lets sign me up for that.
Woman
Great, I'll get that activated here for you right now and the plan will start immediately and you will see the charges reflected on your next billing statement.
Man
Great
Woman
Alright Mr. Coxwell and is there anything else that I can take care of for you this evening?
Man
No, I think that's it. You've been very helpful
Woman
Alright and I wanted to point out to you that as a preferred loyalty customer you are eligible for discounted service on our new U-Verse TV/Internet/Phone bundle promotion, do you ever watch TV in your home sir?
Man
No, I don't watch too much really. I am very busy
Woman
Well, when you do watch what is it you're most likely to watch?
Man
Generally I use my television to sort of dry my laundry. I'll hang, you know wet socks on it. To dry. Or wet underwear
Woman
Well... the U-Verse promotion also offers internet speeds up to 18megabits per second on a direct stream fiber-optic network that wont slow down like other internet services will. Do you use the internet in your home sir?
Man
There are certain websites you can find on the internet. They will show you the insides of people's houses in Korea. Just ordinary people. I once saw a little boy playing in his underwear. I watch the same family eat breakfast every day.
Woman
Umm.. that sounds very interesting sir. There are alot of ways people can use the internet. And.. with our promotional bundle
Man, interrupting
They send me checks in the mail. And forms. They send me the forms and all I have to do is fill them out. Everything I eat in a day. Every time I use the bathroom. I put everything I do onto the forms and I send them away and then they send me the checks. The money just appears in my mailbox.
Woman
Well it seems like you really have that all worked out sir... just remember that AT&T offers faster service than our competitors and
Man, interrupting
When a horse begins to overheat it doesn't sweat it actually produces a kind of foam. People feed horses baking soda and Gatorade to make them run faster and then they foam from exhaustion, they can't bear the burden any longer.
Woman
Thank your for calling AT&T sir, and you have a good rest of your evening
Man
And you too Cindy
CLOSE
No comments:
Post a Comment